Returns & Refund Policy
Contact support@sheertrends.com for concerns or exchanges/refunds! We will reach out to you within 24-48 hours.
To return the item, what should I do now?
To complete your return, we require a receipt or proof of purchase, please send us this first to support@sheertrends.com, then we will provide you the return address. You have to bear the expenses for the return.For the return to be successful, your product needs to be unused, in the same condition that you got it, and in the initial product packaging.
You can return your product( s) for a refund within one month after shipment.
We need an invoice or evidence of purchase. In case you can not discover it or do not have it then please note that in your e-mail and we can discover it in our system.
After we got your request, we will notify you of the actions to settle your return.
How refunds are processed?
As soon as your product( s) have actually been returned, please permit 2-5 company days for them to be examined. A member of our personnel will then provide your refund/exchange and inform you through e-mail.
As soon as your return( s) is received and checked, we will send you an e-mail to inform you that we have actually gotten it.
For refunds: If your return evaluation is authorized, a credit will instantly be used through the initial approach of payment within 5-15 service days depending upon your bank.
Late or missing out on refunds?You need to wait as much as 10 days to get your refund (depending upon your bank).
Initially inspect your bank account once again if you have not gotten a refund and it has actually been over 10 days.
Next contact your bank/payment processor that is related to the credit card/payment approach you utilized on your order. There might be a hold-up or concern with their processing time before a refund is published.
Please email us at support@sheertrends.com if you have actually done all of this and you still have actually not gotten your refund yet.
My item is broken/i got the incorrect item, what now?
We only replace products (not offering refunds) if they are malfunctioning, inaccurate, or harmed. Send us an e-mail at support@sheertrends.com (including your invoice) if you require to change it. We will send you a return address then to return the item to us.
- If you get a damaged product you need to alert us within 3 days of receipt.
- If the product is defective/damaged we need an image or video revealing the concern with the item. Please send it with the request e-mail. It will then go through the approval procedure and if authorized the exchange will be settled.
To complete your return, we require a receipt or proof of purchase, please send us this first to support@sheertrends.com, then we will provide you the return address. In case of a broken or faulty item we can only offer a free replacement. If you chose to send it back to us you have to bear the expense of the return. If the item is has no faults and if it has an issue that can be solved by customer support team (helping to set up and use - sending guides etc) a 35% restocking fee will occur once the item is sent back (customer also covers shipping costs) - this applies to ALL returns outside of a faulty item.
I haven't gotten my item yet, what now?
In the occasion that you do not get your order after the specified shipment time frame, please call us as quickly as you know.
Do you have a service warranty?
Our guarantee lasts for 1 year from the date your order is delivered, in case something takes place to your item due to malfunctioning craftsmanship. we'll repair your product at no charge for you.
The products need not be physically damaged. Abuse or abuse will void service warranty protection.
The item might either be fixed or changed based upon the producer's discretion.
Service warranty duration starts with the purchase date
Processing & Transaction Fee Refund Policy
All credit card fees, PayPal processing fees, and transaction fees are non-refundable. These fees are charged at the time the payment is initiated. Should you request a refund after making your purchase, we will deduct the amount of any processing fees as we incur those charges from the processor. We do not reimburse these fees.
Cancellation Policy
You can cancel your order within 24 hr of purchase if later a 35% restocking fee occurs. Please call us on our live chat, e-mail, or phone to process your cancellation.
Email: support@sheertrends.com
Phone support: +44 2080990779